At GIANT we understand how critical it is to keep your personal data safe. We are committed to ensuring that you receive the first class service you expect from us, but that your privacy is protected when you shop with us.

This policy explains what information we collect from you, how we use it to deliver our highly rated service and what your rights are in respect of your personal data. Please read it through carefully and get in touch with us using the contact information at the bottom if you have any questions or concerns.

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1.Information we ask for on our website

When you purchase from Energy Giant, whether that’s a fully fitted boiler with installation or any other products or services, we need to collect and store some of your personal details to make sure everything runs smoothly and you get the service you expect.

Below are some examples of the personal information we collect:
  • Name
  • Address
  • Telephone number
  • Email address
  • Payment details
  • Property type like flat or detached house
  • Current boiler details

We also store the above information securely in our database for a period of 3 months in case you start a finance application and come back to us later to complete your purchase.

If you choose to pay by finance our third party will require additional information which will be shared with the third party.

If you go ahead and purchase our boiler installation service we will ask for some photos of your property. Our engineers use these photos to check through your order and double check that everything you’ve chosen on our website is the right fit for your property. We need to store these photos so that we can send them to the Gas Safe installer who will be performing the work. In the unlikely event of any issues in the future we store these photos so that we have a record of how the heating in your home was looking before installation. We store these photos securely for 6 years after your installation date. This is necessary for legal compliance reasons such as Building Regulations.

After our installer has got your heating up and running they will take photos of the completed job so that we can check everything has been done properly and safely. Once the job is signed off by our in-house engineers these photos are automatically deleted from the installer’s mobile application. However, we store these photos securely in our system for 6 years after your installation date in the unlikely event of any issues with your installation.

Finally, in order to send out your invoice and keep a record of the transaction we securely store information about your order indefinitely in our accounting systems, for example:
  • Your name
  • Your address
  • Your property type
  • Your installation date
  • The serial number of your boiler
  • The product information of your boiler
  • Which other products your purchased
  • How much you paid for the service
  • How you paid for the service
  • Any issues you had with the service
  • We don’t process data for any other purposes (such as marketing) without expressly asking your permission.

2.Information we have to share

In order to provide our boiler installation service and conform with UK regulations we will need to notify the Gas Safe Register about your installation. This is a legal requirement. The information we share with them is below:
  • Your name
  • Your address
  • Your property type
  • Your installation date
  • The serial number of your boiler
  • The product information of your boiler
  • A brief description of the work carried out

If you would like more information about Gas Safe and their data policies you can find this on their website: https://www.gassaferegister.co.uk/who-we-are/our-policies/

In order to register your warranty with ATAG Boiler we need to share the following information with them:
  • Your name
  • Your address
  • Your property type
  • Your installation date
  • The serial number of your boiler

If you would like more information about ATAG Boiler and their data policies you can find this on their website: http://atagheating.co.uk/privacy-policy/

3.Online Marketing

If you visit our websites, you may receive personalised ads via interest-based advertising whilst browsing other websites and social media networks. Any ads you see will be relate to products and services you have viewed whilst browsing our website on your computer/devices.

These advertisements are provided by Energy Giant via Google, Facebook, Bing and Yahoo using 'cookies' placed on your computer/devices.

4.How do I opt out of all remarketing?

You can opt out of interest-based advertising by visiting the Network Advertising Initiative opt out page and following "Manage my browser opt outs" After you opt out you will no longer receive ads that have been tailored to your interests but this does not mean you will no longer see our ads online. It means that you we will no longer show you ads that have been tailored to your interests.

Alternatively, you can opt out of interest based Google advertising by visiting Google's Ads Settings