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How does Giant work?

We let you choose your new ATag boiler online, instead of having a longer procedure. You will be able to make the perfect choice for you and chose a convenient date to have one of our expert Gas Safe engineers to install it.
1. Answer. In order to find the right boiler for your home, first you’ll have to answer few simple questions, such as what kind of boiler you have, the type of fuel it runs on and how big is your home.
2. Choose. This would allow you to compare different prices and brand that’s suited for your home. Every price you see includes the boiler, a free filter to keep your boiler protected, high-quality fixtures, fittings, safety attachments plus installation.
3. Pay. With Energy Giant, you can spread the cost of your boiler. Our instalments start from £ per month, depending on the deposit, or you can pay it all at once.
4. Arrival. The boiler will be send to your home.
5. Install. One of our Gas Registered expert will arrive to set up the boiler.
6. RELAX. No more worrying!

What is a Combi boiler?

Combi boilers are the most popular boilers in the UK. Combi boilers allow you to have water heating and central heating.

What is an ErP label?

ErP stands for Energy related products. The ErP label shows how efficient the boiler is and how much energy it uses.

What it’s the most efficient boiler I can get?

The most efficient boiler should be A+++ ErP labelled.

Who carried out my annual service?

Energy Giant can carry out your annual service. To book your annual service, contact us on 01473843131 or email Sfmkrw@outlook.com

How do I keep my warranty valid?

You must service your boiler annually

What pressure should my boiler be?

When the heating system is cool, the pressure should be between 1 and 1.5 bar on the pressure gauge. If pressure gauge is below 0.5 bar, water has been lost from the system and must be replaced.

What is a flue?

A flue is a pipe, like a chimney, that carried waste from the boiler outside. You can find your flue exit on the wall or roof of your house.

Does my boiler come with warranty?

Our boilers come with 10 years warranty.

What is ATAG ONE?

The easy-to-navigate ATAG ONE Controller is connected through the internet to provide a bespoke, programmable heating control that operates both inside and outside of the home, using a smart device, tablet or desktop PC.

Where can I download the ONE controller app?

You can download the app for an Apple device and Android devices via: Apple Store Android Store

What is a System boiler?

System boiler heat your radiators directly and store hot water in a storage cylinder. They’re usually installed in an airing cupboard or garage. They heat a large volume of water and then store it until you use it. They are less efficient than Combi boilers.

What is a Standard boiler?

Standard boilers are known as Conventional or Regular boilers. They store hot water in a cylinder like the System boilers, however they are fed by separate cold-water tank which is usually in the loft. There’s another separate tank, called a ‘feed and expansion cistern’ usually in the loft too.

What is a water treatment pack?

The water treatment pack provides all you need to maintain system efficiency and protect your boiler.

Do you need anything to do anything before the installer arrives?

Before your installer arrive, please clear away around the old boiler or where you want your boiler to be installed.

What do I do with the boiler that has a fault code 118?

Error 118 could mean that the system pressure is too low and you may see that the system pressure gauge indicates that the pressure in the system is below the 1 bar pressure.